Solutions Engineer (San Francisco) at Lakera AI

Lakera is looking for a Solutions Engineer to help supercharge the implementations and product experience of our early customers. In this customer-facing role, you will be the primary technical point of contact for customers during both sales and post-sales implementation. You will deeply understand the customer’s technical needs and help identify and architect solutions using Lakera’s AI security platform.

You will partner closely with Customer Success, Sales, and Product as you ensure that Lakera is able to deliver on its mission of helping the top enterprises secure their AI stacks and supercharge their developers to deliver on cutting edge AI use cases. Your strong combination of communication and interpersonal skills alongside your technical chops will put you at the forefront of the most interesting AI innovation across the industry.

About Lakera

Lakera is on a mission to ensure AI does what we want it to do. We are heading towards a future where AI agents run our businesses and personal lives. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower security teams and builders so that their businesses can adopt AI technologies and unleash the next phase of intelligent computing.

We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world’s most popular AI security game.

Lakera has offices in San Francisco and Zurich.

We move fast and work with urgency. We act as one team but expect everyone to take substantial ownership and accountability. We prioritize transparency at every level and are committed to always raising the bar in everything we do. We promote diversity of thought as we believe that creates the best outcomes.

What You’ll Do:

• Act as the primary technical point of contact for customers evaluating Lakera. Work to understand their needs and design solutions using Lakera’s platform that will align with their infrastructure.
• Partner closely with our Customer Success team to plan and execute post-sales implementations, ensuring that our customers are able to get set up with Lakera quickly and effectively and get the most out of our platform.
• Create and maintain technical documentation and guides to help streamline pre- and post-sales processes.
• Support product configuration and land small technical changes needed to enable customer implementations.
• Potentially travel occasionally as needed to work hands-on with customers or to provide technical training.
• Act as a bridge between customers and product engineering teams to highlight areas of opportunity across the platform from your work with our customers.
• Help lay the foundations for future growth of the Sales Engineering team by creating playbooks and repeatable best practices.

What You’ll Bring:

• 5+ years of experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or similar role.
• A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product.
• Proficiency coding in the Python and Javascript ecosystems.
• A track record of enabling large scale implementations in at least one of the hyperscalers (AWS,GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform.
• An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises.
• Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues..
• A track record of working directly with customers of varying sizes, including large enterprises.
• An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.
• A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way.
• Comfortable in a small and fast moving startup environment.

Location: San Francisco.

Logistics: Hybrid. We’re excited about candidates who want to contribute to our in-office culture.

Deadline to apply: None. Applications will be reviewed on a rolling basis.

Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits.

We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates. Equity - On top of this position's compensation, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size and communicate equity amounts at the time of offer issuance.

Benefits:

• Equity package.
• Comprehensive health, dental, and vision insurance.
• 401k plan with employer matching.
• Paid parental leave.
• Unlimited PTO.
• Health, wellness, and commuter benefits.

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